Last update: August 3, 2026

1. Introduction

These Terms and Conditions govern the use of the Serpa Pinto Village website, as well as the conditions applicable to bookings and the use of the accommodation.

By accessing and using this website, the user declares that they have read, understood, and accepted these Terms and Conditions.

 

2. Entity Identification

Operating Entity: QUESTÃO RECENTE,S.A

VAT Number (NIF): 513202439

Address: Rua S. Cristovão de Nogueira, Nº 696 4690-584 Cinfães

Email: bruno.silva@terrasdoserpapinto.pt

Phone: +351 933 562 021

 

3. Use of the Website

The user undertakes to use this website responsibly, respecting current legislation.

It is forbidden to:

• Use the website for illicit purposes;
• Introduce viruses or any other malicious code;
• Attempt to access restricted areas without authorization;
• Copy, reproduce, or distribute content without prior authorization.

 

4. Information Provided

Serpa Pinto Village strives to ensure that all information provided on this website is accurate and up to date.

However, occasional changes may occur regarding:

• Prices;
• Availability;
• Photographs;
• Descriptions;
• Services provided.

We reserve the right to make changes without prior notice.

 

5. Bookings

Bookings may be made through the channels provided by Serpa Pinto Village.

A booking is only considered valid upon confirmation by the operating entity.

Submitting a booking request does not, in itself, guarantee the availability of the accommodation.

 

6. Payments

Payment conditions will be communicated during the booking process.

Different payment methods may be accepted, depending on the channel used.

 

7. Cancellations

Cancellation conditions will be communicated at the time of booking and may vary depending on the applicable rate or campaign.

In the absence of specific conditions, the conditions communicated by the operating entity during the booking process shall prevail.

 

8. Check-in and Check-out

Check-in and check-out times will be communicated during the booking process.

Requests for early check-in or late check-out are subject to existing availability.

 

9. Use of the Accommodation

During their stay, guests undertake to:

• Maintain the condition of the accommodation;
• Respect other guests and neighbors;
• Comply with the internal rules of the property;
• Use equipment responsibly.

Any damage caused by negligent use may be charged to the respective guest.

 

10. Liability

Serpa Pinto Village shall not be held liable for:

• Loss or theft of personal items;
• Service interruptions caused by external factors;
• Natural phenomena or situations of force majeure;
• Temporary failures in communications, internet, or power supply.

 

11. Minors

Minors must always remain accompanied by a responsible adult throughout their stay.

 

12. Pets

The admission of pets depends on the specific conditions of the booking.

If permitted, additional rules may apply to ensure the comfort and safety of all guests.

 

13. Smoking Ban

Unless expressly indicated otherwise, smoking is not permitted inside the accommodation units.

Failure to comply with this rule may result in additional costs associated with cleaning or the repair of any damage.

 

14. Intellectual Property

All content on this website, including texts, photographs, videos, logos, illustrations, trademarks, and other graphic elements, is the property of Serpa Pinto Village or its respective rights holders.

Any reproduction, distribution, modification, or use without prior written authorization is prohibited.

 

15. Links to External Websites

The website may contain links to third-party websites.

Serpa Pinto Village assumes no responsibility for the content, privacy policies, or practices of such websites.

 

16. Data Protection

The processing of personal data is carried out in compliance with the General Data Protection Regulation (GDPR) and other applicable legislation.

For more information, please consult our Privacy Policy.

 

17. Amendments to the Terms and Conditions

Serpa Pinto Village reserves the right to amend these Terms and Conditions whenever necessary.

Amendments shall enter into force upon their publication on this page.

 

18. Applicable Law

These Terms and Conditions are governed by Portuguese law.

Any dispute shall be submitted to the competent Portuguese courts, without prejudice to consumer rights recognized by law.

 

19. Alternative Dispute Resolution

Under current legislation, consumers may resort to an Alternative Consumer Dispute Resolution Entity (RAL).

The updated list of alternative dispute resolution entities is available at:

https://www.consumidor.gov.pt

 

20. Contacts

For any questions related to these Terms and Conditions, you may contact:

Serpa Pinto Village

Email: bruno.silva@terrasdoserpapinto.pt

Phone: +351 933 562 021

Address: Rua S. Cristovão de Nogueira, Nº 696 4690-584 Cinfães

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The use of this website implies the reading, understanding, and acceptance of these Terms and Conditions.