Last update: August 3, 2026

1. Introduction

The protection of your privacy is a priority for Serpa Pinto Village.

This Privacy Policy explains how we collect, use, store, and protect the personal data of users who visit our website or use our services, in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and other applicable Portuguese legislation.

By using this website, the user declares that they have acknowledged this Privacy Policy.

2. Data Controller

Entity: QUESTÃO RECENTE,S.A

VAT Number (NIF): 513202439

Address: Rua S. Cristovão de Nogueira, Nº 696 4690-584 Cinfães

Email: bruno.silva@terrasdoserpapinto.pt

Phone: +351 933 562 021

3. Personal Data Collected

We may collect the following categories of data:

• Name;
• Email address;
• Phone number;
• Data related to the contact or booking request;
• IP address;
• Website browsing data;
• Information collected via cookies.

4. Purpose of Processing

Personal data is processed for the following purposes:

• Responding to contact requests;
• Processing booking requests;
• Providing customer support;
• Complying with legal obligations;
• Improving the browsing experience;
• Conducting statistical analysis regarding website usage;
• Ensuring platform security.

5. Legal Basis

The processing of data is based on:

• The data subject’s consent;
• Performance of pre-contractual steps;
• Performance of a contract;
• Compliance with legal obligations;
• Legitimate interest of the operating entity.

6. Data Retention

Personal data will be kept only for the period necessary to fulfill the purposes that motivated its collection or during the periods legally required.

7. Data Sharing

Data may be shared only when necessary with:

• Technology service providers;
• Booking platforms;
• Payment service providers;
• Public authorities when legally required.

We will never sell your personal data to third parties.

8. Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or alteration.

Despite all efforts, no computer system can guarantee absolute security.

9. Data Subjects’ Rights

Under applicable legislation, the user may exercise the following rights:

• Right of access;
• Right to rectification;
• Right to erasure;
• Right to restriction of processing;
• Right to object;
• Right to data portability;
• Right to withdraw consent, when applicable.

To exercise any of these rights, you must contact us via the email address indicated in this policy.

10. Cookies

The website uses cookies to improve the browsing experience.

For more information, consult our Cookie Policy.

11. Links to External Websites

The website may contain links to third-party websites.

Serpa Pinto Village is not responsible for the privacy policies or content of those websites.

12. Amendments to the Privacy Policy

We reserve the right to amend this Privacy Policy whenever necessary.

Any changes will be published on this page, taking effect from the respective update date.

13. Contacts

For any questions related to the protection of personal data, you may contact:

Serpa Pinto Village

Email: bruno.silva@terrasdoserpapinto.pt

Phone: +351 933 562 021

Address: Rua S. Cristovão de Nogueira, Nº 696 4690-584 Cinfães

The use of this website implies the reading and acceptance of this Privacy Policy.